Photoshop CS3 and Illustrator CS3 Installation Errors


During Installation of any of Adobe CS Prdoucts, like Adobe Photoshop, Illustratro etc

If you find the error below, the solution is provided next to it.

critical errors were found in setup
-incompatible payloads already installed
please see the setup log file for details

You need to taka small step to complete the installation then. Please browse the directory

C:\Program Files\Common Files\Adobe

and locate the folders caps, backup, installers

Simply cut these folders from this location and paste it some where else in your system. Then run the setup again, still if you find an error like

Another Installation is already running

Please check if the above 3 folders mentioned above are re-created ?
If they exist again, cut them again and paste into another location, remember don’t overwrite the first folders you cut from the same location.

After removing them for the second time, please restart your machine, then run the setup again. It will be proceeded smoothly, however after installation if you find any error in the running of these software Photoshop or Illustrator, you need to overwrite these three folders caps, backup, installers at the location

C:\Program Files\Common Files\Adobe

With the first version of removed files ( you cut from the same location and placed at another location in your computer.)

You may ask me further, if your installation does not proceed well.

In the attached PDF file solution of same problem is given in Arabic language at some Arabic forums. Click the link below to see the attached file.

adobe-installation-error

http://www.bramjnet.com/vb3/showthread.php?t=485085


About Yasir Imran

Yasir Imran is a Pakistani living in Saudi Arabia. He writes because he want to express his thoughts. It is not necessary you agree what he says, You may express your thoughts in your comments. Once reviewed and approved your comments will appear in the discussion.
This entry was posted in Graphics Design and tagged , , , , , , . Bookmark the permalink.

24 Responses to Photoshop CS3 and Illustrator CS3 Installation Errors

  1. Bram says:

    Still doesnt work. after all this I still get the answer that I installed more than 1 adobe product so i cant install it…

  2. Tina Tsao says:

    Dear Sir,

    I meet the problem as below. How to see the setup log file details ? Please advise me how to solve this problem. Your help in this problem. Will be highly appreicated.

    Critical errors were found in setup-session has dependencies that cannot be satisfied. Please see the setup log file for details.

  3. Aruz says:

    Is there a way InDesign and Illustrator? I try but does not work. Thanks..

  4. Jay says:

    This error comes up & I can’t figure out what to do. Can you help me? Thanks

    Critical errors were found in setup-session has dependencies that cannot be satisfied. Please see the setup log file for details.

  5. aziouz says:

    I found this issue to whom it may interest :

    Open your IE, copy&paste the following code into the address bar and click go

    javascript:document.write(navigator.userAgent)

    It will show you about your UserAgent value, just like ‘Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)’ or so.If you find something in a mass, that’s exactly the point.

    The first bit above is a bit strange (I don’t understand what he meant by ‘if you fing something in a mass’ but it shouldn’t really matter since this step is informational only. The following is the bit that matters:

    Now, please open the Registry Editor (start->run->regedit), locate the subkeys as follows

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

    Remove all values except (Default) in each ‘Post Platform’ key, restart your computer. All things should go right.

  6. Matt says:

    Your fix works fine for me, thanks!

  7. Christine says:

    it still doesn’t work for me…. i’m using windows…

    i redid my system and before i did so it gave me the same error message and still does therefore i know its something in my comp…
    also because i tried other downloads and they gave me the same message.

    Please help😦

  8. shiv says:

    hey i tried your method however till the last step however now once i press set up it fully installs but the photo shop page dosen’t come up.

  9. Dustin says:

    I get the same error alert for Mac running Leopard. Any help?

    “Critical errors were found in setup
    – Incompatible payloads already installed
    Please see the Setup log file for details.”

  10. Saleh says:

    hi guys..
    am having the exact problem, i did a mentioned above, BUT…

    – after moving the 3 folders to another location in the PC i run the PS CS3 ME installation, i managed to solve the “another installaion running” problem but after the file copy finishes nothing appears, actually the setup ends there (i looked for the process in the Task Manager and nothing) and when i run it again i get the installation already running thing and i back to zero point :S

    anyone have an idea?? pls

  11. jayant says:

    Critical errors were found in setup- Session had dependencies that can not be satisfied. Please see the setup log file for details.

  12. Pam says:

    I got the same problem as Saleh (and I did everything he or she done).
    Please, help us!

  13. kan says:

    works like a charm! Thanks

  14. Agoston says:

    open the Registry Editor (start->run->regedit), locate the subkeys as follows

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform

    Remove all values except (Default) in each ‘Post Platform’ key, restart your computer. All things should go right.

    This really worked!!! :O
    THX!!!

  15. B1 says:

    i opened Registry Editor and there was only one value , the Default one, so what do I do now?

  16. B1 says:

    also, i cant find the folders caps, backup, installers.
    i had the same problem of “critical errors found in setup – session has dependencies that cannot be satisfied”

  17. Robertiño says:

    Tengo un problema en ilustrator cs 3 por favor ayudemen.
    Critical errors were found in setup
    session has dependencies that cannot be satisfied
    Please see the setup log file for details

  18. Robertiño says:

    No puedo instalar el Adobe Photoshop ya e buscado algunos comentarios y no se puede por favor ayudemen, esto es lo que me sale

    Critical errors were found in setup
    – session has dependencies that cannont be satisfied
    plaese see the setup log file for details

  19. Yasir Imran says:

    Dear Robertino.
    I am sorry but I can’t understand this language.
    So I am unable to reply you according to your query.
    Thank you.

  20. Chris says:

    Hey,
    i got the same problem like B1! There are no values except of default in the internet settings. there is no folder user agent! what can i do now? i really would like to use AE!
    help me please

  21. Yasir Imran says:

    Chris :

    Hey,
    i got the same problem like B1! There are no values except of default in the internet settings. there is no folder user agent! what can i do now? i really would like to use AE!
    help me please

    Dear Chris

    Thanks for visiting my blog, see I am not an I.T expert, whatever I knew, I described it above, you need to contact adobe customer support.

  22. jpavly says:

    I tried all these but none helped with my “another installation running” problems.

    Finally, after checking the Arab site pdf, I Googled a little bit more, and came up with Adobe CS3Clean Script http://www.adobe.com/support/contact/cs3clean.html

    It sure did the job, be sure to check the readme 1st and backup.

  23. Nabeel Buddy says:

    critical errors were found in setup
    session has dependencies that cannot be satisfied
    please see the setup log file for details

    please tell the solution

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s