How to Claim your Qitaf Points

What is Qitaf?

Qitaf is a rewards program that enables our customers to collect points and receive multiple benefits.

Who’s entitled to join Qitaf?
The program is available for all SAWA and LANA customers.

How can I register?
Registration is completed through any of the following:
SAWA customers can register by calling 902 and using the automatic answering system. LANA customers can call 1515.
Sending an SMS with the number 201 to 902.
Pressing #200* and then the call button.
When can I receive the benefits?
Immediately upon request.

Can I benefit from the same type of reward more than once?
Yes, you can use points to get one type of reward as long as this doesn’t exceed 5 times (500 points) every 60 days.
For example, if you have more than 700 points, you can exchange them 5 times for free SMS, for instance, and twice for a different reward.

What happens to the collected points if the service is cancelled or the application is updated?
Once the service is cancelled, membership gets cancelled and the points expire. Points cannot be transferred to another number.
However, if the applications are updated, the points remain the same.

What happens to the collected points if I upgrade my SAWA line to a postpaid number?
The points will be transferred once you complete your new membership procedure. Alternatively, the points can be added to your existing membership if available.

Can I benefit from the points if my prepaid card credit expires?
Yes, you can benefit from the points even if the credit expires as long as this is within the validity period of the service.

How can I get purchase vouchers?
When you collect 500 pints, you can call 902 to request purchase vouchers. Just give in the required information including your full name and address to receive the voucher within 14 days.

How to Claim your Qitaf Points

Send the following corresponding code to 902

201: Program registration
202: To know the number of collected points
203: Exchange points (100 points) for credit (SR 35)
204: Exchange points (100 points) for local SMS (140 SMS)
205: Exchange points (100 points) for international SMS (80 SMS)
206: Exchange points (100 points) for MMS (60 MMS)

Please note: You need a minimum of 100 points be receive the benefits.
For example, when you collect 100 points, you can choose any of the following:
140 local SMS, SR 35 of extra credit, 80 international SMS, or 60 local MMS.