During Installation of any of Adobe CS Prdoucts, like Adobe Photoshop, Illustratro etc
If you find the error below, the solution is provided next to it.
critical errors were found in setup
-incompatible payloads already installed
please see the setup log file for details
You need to taka small step to complete the installation then. Please browse the directory
C:\Program Files\Common Files\Adobe
and locate the folders caps, backup, installers
Simply cut these folders from this location and paste it some where else in your system. Then run the setup again, still if you find an error like
Another Installation is already running
Please check if the above 3 folders mentioned above are re-created ?
If they exist again, cut them again and paste into another location, remember don’t overwrite the first folders you cut from the same location.
After removing them for the second time, please restart your machine, then run the setup again. It will be proceeded smoothly, however after installation if you find any error in the running of these software Photoshop or Illustrator, you need to overwrite these three folders caps, backup, installers at the location
C:\Program Files\Common Files\Adobe
With the first version of removed files ( you cut from the same location and placed at another location in your computer.)
You may ask me further, if your installation does not proceed well.
In the attached PDF file solution of same problem is given in Arabic language at some Arabic forums. Click the link below to see the attached file.
http://www.bramjnet.com/vb3/showthread.php?t=485085
Bram said,
November 4, 2008 at 4:05 pm
Still doesnt work. after all this I still get the answer that I installed more than 1 adobe product so i cant install it…
Tina Tsao said,
November 21, 2008 at 1:56 am
Dear Sir,
I meet the problem as below. How to see the setup log file details ? Please advise me how to solve this problem. Your help in this problem. Will be highly appreicated.
Critical errors were found in setup-session has dependencies that cannot be satisfied. Please see the setup log file for details.
Aruz said,
December 7, 2008 at 10:52 pm
Is there a way InDesign and Illustrator? I try but does not work. Thanks..
Jay said,
December 31, 2008 at 5:11 pm
This error comes up & I can’t figure out what to do. Can you help me? Thanks
Critical errors were found in setup-session has dependencies that cannot be satisfied. Please see the setup log file for details.
aziouz said,
January 2, 2009 at 3:01 pm
I found this issue to whom it may interest :
Open your IE, copy&paste the following code into the address bar and click go
javascript:document.write(navigator.userAgent)
It will show you about your UserAgent value, just like ‘Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)’ or so.If you find something in a mass, that’s exactly the point.
The first bit above is a bit strange (I don’t understand what he meant by ‘if you fing something in a mass’ but it shouldn’t really matter since this step is informational only. The following is the bit that matters:
Now, please open the Registry Editor (start->run->regedit), locate the subkeys as follows
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform
Remove all values except (Default) in each ‘Post Platform’ key, restart your computer. All things should go right.
Matt said,
January 8, 2009 at 1:46 am
Your fix works fine for me, thanks!
Christine said,
February 11, 2009 at 3:21 am
it still doesn’t work for me…. i’m using windows…
i redid my system and before i did so it gave me the same error message and still does therefore i know its something in my comp…
also because i tried other downloads and they gave me the same message.
Please help
shiv said,
February 19, 2009 at 12:18 am
hey i tried your method however till the last step however now once i press set up it fully installs but the photo shop page dosen’t come up.
Dustin said,
March 19, 2009 at 5:19 am
I get the same error alert for Mac running Leopard. Any help?
“Critical errors were found in setup
– Incompatible payloads already installed
Please see the Setup log file for details.”
Saleh said,
March 29, 2009 at 12:02 pm
hi guys..
am having the exact problem, i did a mentioned above, BUT…
- after moving the 3 folders to another location in the PC i run the PS CS3 ME installation, i managed to solve the “another installaion running” problem but after the file copy finishes nothing appears, actually the setup ends there (i looked for the process in the Task Manager and nothing) and when i run it again i get the installation already running thing and i back to zero point :S
anyone have an idea?? pls
jayant said,
April 22, 2009 at 10:46 am
Critical errors were found in setup- Session had dependencies that can not be satisfied. Please see the setup log file for details.
Pam said,
July 1, 2009 at 3:25 am
I got the same problem as Saleh (and I did everything he or she done).
Please, help us!
kan said,
August 22, 2009 at 2:39 am
works like a charm! Thanks
Agoston said,
October 22, 2009 at 12:14 am
open the Registry Editor (start->run->regedit), locate the subkeys as follows
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform
Remove all values except (Default) in each ‘Post Platform’ key, restart your computer. All things should go right.
This really worked!!! :O
THX!!!